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ITIL 4 Foundation: Complete Course Part 2
Training Overview
Description of Training
Video Overview (3:05)
Introduction
Welcome (5:15)
Guiding Principles
Guiding Principles (3:36)
Focus on Value (3:56)
Start Where You Are (8:11)
Progress Iteratively with Feedback (6:43)
Collaborate and Promote Visibility (5:31)
Think and Work Holistically (5:36)
Keep It Simple and Practical (3:34)
Optimize and Automate (5:58)
Quiz: Guiding Principles
Service Value Chain
Service Value Chain (5:17)
Plan (4:21)
Improve (4:04)
Engage (8:30)
Design and Transition (5:15)
Obtain/Build (7:10)
Deliver and Support (5:12)
Value Streams (2:00)
Quiz: Service Value Chain
Continual Improvement
Continual Improvement (2:23)
Continual Improvement Model (1:58)
What is the Vision (2:53)
Where are We Now (2:11)
Where Do We Want to Be (3:15)
How Do We Get There (1:32)
Take Action (1:16)
Did We Get There (1:37)
How Do We Keep the Momentum Going (2:17)
Continual Improvement and the Guiding Principles (3:56)
Quiz: Continual Improvement
Value Streams
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