Lecture Transcript - How to ask a question

If you need to ask a question about anything, you need to go to get support, which you can see here and you can see ask a question. So this is the student ask a question page. Every query you have can be addressed via this page.

Depending on what your query is about, you need to select the best person to contact. So let me go through each option and let's start here, so speak to a teaching assistant. If you have technical questions about the training, the courses, labs, etc. So let me give you a couple of example questions.

So the Kali Linux hacking course instructs me to run the ARP minus a command, but I'm getting the following error Please help. That's a teaching assistant. A teaching assistant is required for that. Another example on the complete end map for hacking calls.

What is the difference between running and minus pay versus end map minus p when scanning? So teaching assistant question? Use this option with questions about the content of the courses and issues you have related to those. You can speak to a teacher or a teaching assistant by clicking this button, and it will take you through to the

forum. And you can see here we've got categories. Make sure you select the best category for your questions of is a hacking-related question. For example, you should use the hacking option. The forum is also available or accessible on any lecture page that will take you through to the forum, and you can ask those technical questions of

the teaching assistants. OK, so let's go back to the ask a question form. Speak to support. So to manage change, cancel your subscription. Change your email address or payment method if you want to refund a new invoice. Any admin-related question goes to support who will be more than happy to help and assist you.

If you are lucky, someone will be available actually live to chat with you instantly. If you click here, you will see we have this chat that opens up. Click on a new conversation. You can see Alan is actually available right now to chat to so you can have an instant conversation to resolve those admin issues.

If no one is available, you can just leave a message via this interface. We do like to get back to people within under an hour. Under normal working hours. We work UK time and also you can email support on contact at Station X Dot Net, but important no send messages to Station X from the email address

you registered on Station X, where so we always know who you are and your history. It will much speed up the response to you because we essentially know who you are. So that is your live chat with support via a new conversation, or you can leave a message if nobody's available.

There is also a search option here for frequently asked questions, too. But let's move on to the next one. So let me close that there, so speak to a career mentor. Now, this is a service for VIP members only.