Web Site Terms and Conditions of Use

1. Refund Policy

At StationX, we are committed to providing you with the best learning experience. We understand that sometimes circumstances change, and you may need to request a refund. This policy is designed to be fair, transparent, and in line with industry best practices.

General Refund Policy

We offer a 14-day refund period from the original purchase date for most subscriptions and products. To be eligible for a refund:

Request Deadline:
You must submit your refund request within 14 days of your original purchase date. Requests made after this period will not be eligible for a refund.

Eligible Products:
This policy applies to all subscriptions and products unless explicitly stated as non-refundable (see "Non-Refundable Programs and Products" below) or if usage has occurred (see "Circumstances Where Refunds May Not Be Granted Due to Usage").

How to Request:
Please contact us at [email protected] with the following information:

  • Your order details (order number, purchase date, product name)
  • The reason for your refund request (optional, but helpful for us to improve)

Refund Processing

  • Approved refunds will be processed back to your original payment method.
  • Refunds are typically processed within 10 business days of approval. Please note that processing times may vary depending on your bank or financial institution.
  • While we process the full refund amount, please be aware that transaction fees levied by your bank or payment processor, if any, are unfortunately beyond our control and might not be refundable by them.

Non-Refundable Programs and Products

The following programs and products are non-refundable:

  • Master’s Program
  • Advanced Program

Deposit Policy for Advanced and Master’s Programs

Non-Refundable Deposit:
The deposit required to enroll in the Advanced or Master’s Program constitutes a non-refundable payment. This deposit serves to secure your seat in the program and represents your commitment to participate.

Application of Deposit:
The deposit amount will be applied as a credit toward the total program fee. The remaining balance must be paid according to the payment schedule outlined in your enrollment agreement.

Acknowledgement:
By submitting your deposit, you acknowledge and agree that you have read, understood, and accepted these terms. You further acknowledge that this non-refundable nature of the deposit has been clearly disclosed to you at the time of purchase and within these Terms and Conditions.

No Exceptions:
Under no circumstances will deposits be refunded, including but not limited to cases of personal emergency, scheduling conflicts, or change of mind. This policy is strictly enforced to ensure a fair allocation of program seats.

Circumstances Where Refunds May Not Be Granted Due to Usage

To ensure fairness and prevent misuse of our platform, refunds may not be granted in the following circumstances where usage has occurred:

Product Usage:
If the purchased product has been accessed or utilized in any meaningful way. This includes, but is not limited to:

  • Accessing or viewing course modules, lessons, videos, downloadable resources, or any learning materials beyond introductory previews (where applicable).

Program Onboarding or Service Initiation:
If any work has been initiated or services have been rendered as part of a program or training, even within the 14-day period. This includes, but is not limited to:

  • Initial consultations
  • Account setup assistance beyond basic registration
  • Access to personalized learning paths
  • Commencement of program-specific activities

Partial Refunds (Limited)

Partial refunds may be considered only in very limited circumstances, such as:

Technical Issues:
If you experienced significant and verifiable technical issues on our platform that demonstrably prevented you from accessing the core functionality of the service and you promptly reported these issues to our support team, and we were unable to resolve them effectively.

Partial refunds will not be considered due to usage of the platform or change of mind.

Important Considerations

Promotional and Discounted Offers:
Please note that refunds on discounted or promotional offers are subject to the terms and conditions stated at the time of purchase. Any specific refund limitations for promotions will be clearly communicated when you make your purchase.

How to Request a Refund

To request a refund, simply email us at [email protected] with your order details and the reason for your request. Our team will review your request within 24 hours and respond with a decision.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at [email protected]

2. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

3. Use License

A - Permission is granted to temporarily download one copy of the materials (information or software) on Company's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Company's web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or 'mirror' the materials on any other server.

B - This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4. Disclaimer

The materials on Company's web site are provided 'as is'. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

5. Voucher Terms and Conditions

  • Typically, vouchers are valid for 12 months from the date of purchase. Voucher expiration dates cannot be extended.
  • Vouchers cannot be transferred to someone else.
  • Vouchers are not refundable once received.
  • Vouchers are exam-specific and not interchangeable.
  • Certification retirement dates supersede voucher expiration dates. In other words, if a certification is being retired and replaced (i.e. ITF+ being replaced by Tech+), you must take the exam prior to the certification retirement date.
  • Vouchers for retired certifications are non-refundable and will be void after the retirement date.

6. Limitations

In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Company's Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

7. Revisions and Errata

The materials appearing on Company's web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. Company may make changes to the materials contained on its web site at any time without notice. Company does not, however, make any commitment to update the materials.

8. Links

Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user's own risk.

9. Site Terms of Use Modifications

Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

10. Governing Law

Any claim relating to Company's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.