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ITIL 4 Foundation: Complete Course Part 3
Training Overview
Description of Training
Video Overview (3:05)
Introduction
Welcome (5:15)
General Management Practices
Categories of Practices (2:37)
Management Practices (1:18)
Continual Improvement (7:48)
Information Security Management (3:44)
Relationship Management (1:56)
Supplier Management (1:32)
Architecture Management (2:08)
Knowledge Management (2:13)
Measurement and Reporting (1:27)
Organizational Change Management (1:25)
Portfolio Management (2:05)
Project Management (2:05)
Risk Management (2:16)
Service Financial Management (1:17)
Strategy Management (1:56)
Workforce and Talent Management (1:41)
Quiz: General Management Practices
Service Management Practices
Service Management Practices (1:16)
Change Control (8:54)
Incident Management (8:05)
Problem Management (4:51)
Service Desk (7:54)
Service Level Management (5:50)
Service Request Management (7:21)
IT Asset Management (1:58)
Monitoring and Event Management (2:12)
Release Management (1:03)
Service Configuration Management (1:18)
Availability Management (1:08)
Business Analysis (0:59)
Capacity and Performance Management (2:16)
Service Catalog Management (1:37)
Service Continuity Management (1:29)
Service Design (1:37)
Service Validation and Testing (1:04)
Quiz: Service Management Practices
Technical Management Practices
Technical Management Practices (0:43)
Deployment Management (0:58)
Infrastructure and Platform Management (1:00)
Software Development and Management (1:01)
Quiz: Technical Management Practices
Conclusion
Putting It All Together (6:36)
Conclusion (1:44)
ITIL Certification Path (2:04)
Welcome
Download
Study Guide (ITIL 4 Foundation).pdf
Download
Study Guide (ITIL 4 Foundation).pdf
Objectives (ITIL 4 Foundation).pdf
Download
Objectives (ITIL 4 Foundation).pdf
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