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ITIL 4 Foundation: Complete Course Part 1
Training Overview
Description of Training
Video Overview (3:05)
Introduction
Welcome (5:15)
Exam Fundamentals (6:48)
4th Industrial Revolution (3:33)
Service Organizations (5:07)
Quiz: Introduction
Service Management
Service Management (2:37)
Value (4:09)
Organizations and People (11:48)
Services and Products (5:38)
Service Offerings (7:16)
Service Relationships (6:19)
Outcomes (10:24)
Costs (2:57)
Risks (6:01)
Utility and Warranty (4:48)
Quiz: Service Management
Four Dimensions of Service Management
Four Dimensions of Service Management (1:23)
Organizations and People (6:59)
Information and Technology (7:44)
Partners and Suppliers (9:47)
Value Streams and Processes (4:49)
PESTLE (3:13)
Applying the Four Dimensions (5:05)
Quiz: Four Dimensions of Service Management
Service Value System
Service Value System (2:40)
Opportunity, Demand, and Value (5:23)
Governance (2:07)
Quiz: Service Value System
Risks
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